FAQs
Q&A / Customer Service
Yes. Complimentary parking is available for hotel guests. You may either leave your vehicle with our valet attendant or drive directly to the hotel’s designated parking area.
Valet parking service is available from 9:00 AM to 6:00 PM, with gratuity at your discretion. Please kindly note that the latest vehicle pick-up time is before 7:00 PM.
Yes. Complimentary shuttle service is available for our guests. For detailed schedules and transportation information, please refer to our homepage.
Yes, we can! When making a reservation, please inform us in advance of your dietary preferences and any contraindications.
A bathhouse can be used by one person, but it costs the same as using it by two. Additionally, for safety reasons, we will make a care call to the bathhouse after about 30 minutes.
This hotel’s bathhouses are all indoors, but have exterior-facing windows. There are two types: scenic and luxurious scenic bathhouses.
In order to take care of the dining environment and quality, all meals in our hotel are served in the restaurant.
Only guide dogs are permitted within the hotel.
We accept cash and the following credit cards: Visa, Mastercard, JCB, American Express, UnionPay, and APPLE PAY.
Check-in time is at 3:00 p.m., but guests can drop off their luggage at the counter at 2:30 p.m. for a welcome afternoon tea.
It includes a welcome afternoon tea upon check-in (14:30–16:00), a French dinner (18:00–20:00), an in-room late-night snack (22:00–24:00 (last order at 23:45), and an energizing breakfast (07:30–10:00).
The menu is adjusted seasonally by the chef. The late-night snack mainly consists of soup noodles. The welcome refreshments mainly include several snacks, tea and coffee.
Window coverings in guest rooms and bathhouses have a light-blocking efficiency of 99% or higher, thanks to the use of fully reflective thermal insulation paper and curtains. In addition, there are signs in the guest rooms and bathrooms in Chinese, English, and Japanese that remind guests to protect their privacy.
A. Check-in time: 3:00 p.m. Check-out time: before 12:00 noon