常見問答
客服問答
Guide dogs and qualified assistance or service animals may be accommodated with advance notice and relevant documentation. Access to certain areas may be subject to designated arrangements. Fee policy remains to be confirmed.
A common route is to take the Taipei Metro to Xindian Station, then continue to Wulai by the hotel’s scheduled shuttle, taxi or other local transport.
Yes. Volando Urai provides a scheduled shuttle service between Xindian MRT Station and the hotel. Seating is limited, so advance reservation is recommended. Please refer to the Getting Here page for the latest schedule.
Rain does not automatically cancel Life Rituals. Please refer to the information provided during your stay for the day’s arrangement.
No. Life Rituals are part of the overnight stay experience and are reserved for staying guests.
Life Rituals are artistic moments woven into the rhythm of a stay. They may take different forms through sound, music, movement or interaction, and the program continues to evolve.
No. Dasha Spa treatments are separate, require advance reservation and are charged additionally.
Yes. Staying guests should obtain a locker key from the front desk before using the public bath.
The public bath is open from 10:00 AM to 11:00 PM, with last entry at 10:00 PM. It is closed every Wednesday and is available to guests aged 12 and above.
No. The public bath follows Japanese-style nude bathing customs and is separated by gender. Swimwear is not worn in the bathing area.
The in-room bath is inside your guest room and offers privacy. The public bath is a gender-separated Japanese-style communal bath for staying guests. Private bathhouses are separately reservable bathing spaces and are distinct from both.
Yes. Please let us know your dietary requirements and food allergies in advance so the culinary team can prepare accordingly.
No. Breakfast and dinner are generally served as set menus rather than buffets.
Accommodation plans may include welcome refreshments, dinner, an in-room late-night bite and breakfast. Please refer to your confirmed accommodation plan and the current website for exact inclusions and dining times.
Yes. Every guest room has a private bath supplied with hot-spring water.
Volando Urai does not have dedicated family rooms or connecting rooms. Selected room types can accommodate a third guest with advance confirmation.
Rooms are primarily designed for two guests. The Superior Room and River View Room can accommodate a third guest with an extra bed by advance arrangement, subject to availability.
僅接受導盲犬進入飯店場域。
您可使用現金或信用卡付款，信用卡包括Visa、Mastercard、JCB、美國運通、銀聯卡、APPLE PAY。
可以的！請於預訂時提前告知飲食習慣及禁忌。
單人使用一間湯屋是可以的，但與兩人使用一間的費用是一樣的計價，且基於安全原則，約三十分鐘會致電湯屋關心。
本飯店湯屋都在室內，有對外小窗戶，分為兩種形式:景觀湯屋及豪華景觀湯屋。
為顧及用餐環境與品質，本飯店用餐一律於餐廳提供餐飲服務。
有的！詳細搭乘內容請見首頁。
您的愛車可直接交給泊車員代客泊車或自行開往飯店所屬免費停車場停車。 泊車服務時間為上午09:00至晚間18:00，泊車服務費隨意 (最後取車時間為19:00前)。
下午3:00為入住時間，但貴賓可提前於下午2:30先將行李寄放於櫃檯，享用迎賓下午茶。
包含入住迎賓下午茶（14:30~16:00）、Soyan Cuisine 創意料理（18:00~20:00）、客房消夜時間為（ 21:30~23:30，最後點餐時間為 23:15 ）、活力早餐（07:30~10:00）。
隨季節廚師替換菜色有所更動，宵夜以湯麵搭配為主。迎賓茶點以數項點心及茶、咖啡為主。
客房及湯屋內窗戶裝有全反光之隔熱紙，並設有遮光度99%以上之窗簾。另外，於客房浴室內亦有中、英、日文標語提醒保障房客隱私之建議告示。
入住時間：下午 3點 退房時間：中午12點前